Terms of service

Terms of Service

OVERVIEW

Welcome to Simplekart. The terms "we", "us" and "our" refer to Simplekart. Simplekart operates this online store and website, including all related information, content, features, tools, products and services provided through the website (collectively, the "Services").

These Terms of Service, together with any policies referenced or linked on this website, describe your rights and responsibilities when you access or use our Services.

Please read these Terms of Service carefully before using our website or purchasing any products from Simplekart. By accessing, browsing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms of Service or our Privacy Policy, please do not use or access our website.

SECTION 1 - ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into an agreement under applicable law.

If you create an account or provide information while placing an order, you agree to provide accurate, current and complete information, including your name, email address, billing information, payment information and shipping address.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

Simplekart reserves the right to suspend or terminate an account if we reasonably believe that the account has been used fraudulently, unlawfully or in violation of these Terms of Service.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, descriptions, images, colours, sizes and other information as accurately as possible.

However, the actual colour or appearance of a product may vary depending on your device, screen settings, lighting and other factors.

Product images may be for illustrative purposes, and minor differences between the product image and the product received may occur.

Product descriptions, specifications, prices, availability and other information may be updated or changed at any time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

SECTION 3 - ORDERS

When you place an order through Simplekart, you are submitting a request to purchase the selected products.

All orders are subject to availability and acceptance by Simplekart.

We reserve the right to accept, reject, cancel or limit an order for reasons including product availability, pricing errors, payment issues, suspected fraudulent activity, incorrect information or other circumstances that may prevent us from fulfilling the order.

If we cancel an order after payment has been successfully received, the eligible amount will be refunded to the original payment method.

Please review your order carefully before completing your purchase.

Order cancellations are subject to our Return & Refund Policy.

SECTION 4 - PRICES AND PAYMENTS

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, offers and promotions may change at any time without prior notice.

The price applicable to your order will be the price displayed at the time you place the order.

Any applicable shipping charges, taxes or other charges will be displayed during the checkout process where applicable.

You agree to provide accurate and complete billing and payment information when placing an order.

You confirm that you are authorised to use the payment method provided for the transaction.

Simplekart does not store your complete card, UPI, banking or other payment credentials. Payments are processed through our authorised payment service providers and their applicable security systems and policies.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated delivery time displayed on our website or communicated to you after your purchase.

Delivery times are estimates and may vary depending on your location, product availability, courier services, weather, public holidays, logistical conditions and other circumstances beyond our reasonable control.

Simplekart is not responsible for delays caused by courier partners, incorrect or incomplete shipping information provided by customers, natural events, public holidays or other circumstances beyond our reasonable control.

For detailed information regarding shipping and delivery, please refer to our Shipping Policy.

SECTION 6 - RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges and order cancellations are handled according to our Return & Refund Policy.

Please review the Return & Refund Policy before placing an order.

Our Return & Refund Policy explains the applicable return period, eligibility requirements, cancellation conditions, refund process and applicable charges.

SECTION 7 - INTELLECTUAL PROPERTY

All content available on the Simplekart website, including but not limited to the Simplekart name, logo, text, product descriptions, graphics, images, photographs, videos, website design, layout and other materials, is owned by or licensed to Simplekart or its respective owners and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, transmit, create derivative works from or commercially exploit any content from our website without our prior written permission.

All rights not expressly granted under these Terms of Service are reserved by Simplekart and the respective rights holders.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, applications, payment providers, shipping providers, analytics tools and other third-party technologies to operate and improve our Services.

We are not responsible for the independent policies, practices, content, availability or services of third-party websites or service providers.

If you access a third-party website through a link on our website, you do so at your own risk. We recommend reviewing the applicable third party's terms and privacy policies before using their services.

SECTION 9 - SHOPIFY

Simplekart is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services online.

However, purchases made through our website are transactions between you and Simplekart.

Shopify is not responsible for the products sold by Simplekart, order fulfilment, product quality, returns, refunds or other matters relating to purchases made directly from Simplekart.

SECTION 10 - PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how Simplekart collects, uses, stores and processes personal information provided through our website and during the purchase process.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 11 - CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, photographs, feedback or other content to Simplekart, you agree that we may use, reproduce, display, publish or share that content for purposes related to operating, improving and promoting our Services, subject to applicable law.

You represent that the content you submit does not infringe the rights of any third party and does not contain unlawful, misleading, abusive, defamatory or harmful material.

Simplekart reserves the right to remove content that violates these Terms of Service or applicable law.

SECTION 12 - ERRORS AND INACCURACIES

There may occasionally be errors, inaccuracies or omissions on our website relating to product descriptions, pricing, availability, promotions, shipping information or other details.

We reserve the right to correct such errors, update information or cancel affected orders where necessary.

If an order is cancelled because of an error in pricing or product information, any payment already received for the affected order will be refunded to the original payment method.

SECTION 13 - PROHIBITED USE

You may use our website only for lawful purposes.

You agree not to:

Use our website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website, servers or systems.
Provide false, misleading or fraudulent information.
Impersonate another person or entity.
Interfere with the operation or security of our website.
Upload or transmit viruses, malware or other harmful code.
Attempt to access or collect information belonging to other customers.
Copy, reproduce, scrape or commercially exploit our website or its content without permission.
Use our website to distribute spam or other unauthorised promotional material.
Violate the intellectual property rights or other rights of Simplekart or any third party.
Use the website in a manner that could damage, disable, overburden or impair the Services.

We reserve the right to suspend or terminate access to our Services if we reasonably believe that a user has violated these Terms of Service or applicable law.

SECTION 14 - TERMINATION

We may suspend or terminate your access to our website or Services if you violate these Terms of Service, engage in fraudulent or unlawful activity, or otherwise misuse our Services.

Termination will not affect any rights or obligations that arose before termination.

Provisions relating to intellectual property, privacy, limitation of liability, indemnification and any other provisions that by their nature should survive termination will continue to apply.

SECTION 15 - DISCLAIMER

We make reasonable efforts to keep our website and product information accurate and available.

However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

To the extent permitted by applicable law, Simplekart does not provide warranties beyond those expressly stated in these Terms of Service or required by applicable law.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Simplekart will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or Services.

This may include losses arising from website interruptions, delays caused by third parties, technical problems or circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Simplekart, its service providers, partners and representatives from claims, losses, damages or expenses arising from your unlawful use of the website, violation of these Terms of Service, or violation of the rights of another person.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

SECTION 19 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy and other policies displayed on our website, constitute the agreement governing your use of the Simplekart website and Services.

If there is a conflict between these Terms and a specific policy relating to a particular service or transaction, the specific policy may apply to that matter.

SECTION 20 - CHANGES TO THESE TERMS

Simplekart may update or modify these Terms of Service from time to time.

The latest version will always be made available on this page.

Any changes will become effective when posted on the website unless otherwise stated.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms of Service.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes relating to these Terms of Service or your use of the Simplekart website shall be subject to the jurisdiction of the competent courts in Telangana, India, subject to applicable law.